Returns
If you would like to return an item, please contact the Gallery Shop at orders@ag.nsw.gov.au within 14 days of receiving your order.
To be eligible for return, items must be in original, unused condition complete with packaging and price tags.
We are unable to process returns or exchanges for the following:
- International orders
- Limited editions
- Poster prints
- Earrings
- Sale items
For online orders, exchanges are only available for items of the same style requiring an alternate size.
We are unable to offer returns or exchanges on international purchases, so please order carefully. For further information about sizing, please contact us.
Unless items are deemed faulty, the customer is responsible for the cost of return postage.
Refunds are processed to the original payment method. Please note it may take up to ten (10) business days for refunds to clear depending on your credit card provider.
We reserve the right to refuse a return, if the item is not in original condition.
Faulty items will be replaced (where stock allows). If your item is unable to be replaced a refund will be issued.
We are unable to process in-store refunds and exchanges for online purchases.
All sale items are final.